How can I complete the order?

You can select the products you want, add them to your shopping cart, and then complete the order by entering your complete details. The Lumira team will then contact you to confirm the order before shipping.

Is there a way to contact someone to confirm the order?

Yes, you will be contacted via phone call or WhatsApp to confirm order details before shipping.
If there is no response after two attempts, the store has the right to cancel the order.

How long does it take to process an order?

The order will be processed within 24–48 working hours from the date of confirmation.

How long does delivery take?

  • Cairo and Giza: 2 to 3 working days

  • Other governorates: 3 to 5 working days
    Fridays and public holidays are not counted.

Is shipping available to all governorates of Egypt?

Yes, we provide delivery to all governorates of the Arab Republic of Egypt , and some remote areas may take longer depending on the shipping company.

What is the shipping cost?

Shipping costs vary depending on the governorate, and are fully explained before completing the order .
Free shipping may be available in some promotional offers.

Can the product be exchanged or returned?

Yes, you can request a return or exchange within 14 days of the date of receipt, provided that the product is in its original condition and unused.
For full details, please see our Return and Exchange Policy page.

Can the size or color be exchanged?

Yes, if the required size or color is available, with the customer bearing the shipping cost for the exchange process.

Can discounted products be returned?

Discounted or special offer products cannot be returned or exchanged, except in the case of a manufacturing defect .

Are the images shown identical to the product?

At Lumira, we strive to display products in the most accurate way possible, but the color may vary slightly depending on the screen settings and the type of device used.

How do I contact customer service?

You can contact us via:

Our customer service team is available to answer your questions and assist you with all steps of the shopping process.

Is my personal data safe?

Yes, we are committed to protecting your personal data and not sharing it with any third party outside the scope of order fulfillment, in accordance with our privacy policy.