At Lumira, we are committed to delivering your orders with the highest quality and as quickly as possible, to ensure a comfortable and safe shopping experience from the moment the order is confirmed until it is received.

Order processing

• The order will be processed within 24–48 working hours after confirmation.

• Fridays and public holidays are not counted within the preparation period.

Delivery time

• Cairo and Giza: 2 to 3 working days.

• Other governorates: 3 to 5 working days.

• Delivery time may vary in some cases depending on the shipping company or remote areas.

Shipping companies

• Shipping is done through approved and reliable shipping companies within the Arab Republic of Egypt.

• If a shipment tracking number is available, it will be sent to the customer to facilitate order tracking.

Shipping fees

• Shipping fees vary depending on the governorate and delivery location.

• Shipping costs are fully explained before the order is completed .

• Free shipping may be available in some offers or promotional campaigns.

Order confirmation

• The customer is contacted to confirm order details before shipping via phone call or WhatsApp .

• If there is no response after two attempts , the store has the right to cancel the order in order to maintain the quality of service.

Receipt and responsibility

• The customer is responsible for ensuring the accuracy of the address and phone number information.

• If delivery is not possible due to incorrect data or customer unavailability, the order may be cancelled or reshipped with the customer bearing the shipping costs.

remote areas

• We provide delivery to all governorates of Egypt.

• Some remote areas may take longer depending on the shipping company's policy.

Important Notes

• All delivery times are estimated and not guaranteed .

• Lumira is not responsible for any delays caused by circumstances beyond its control, such as weather conditions or delays by shipping companies.